Website chat, WhatsApp and email in one inbox.
We deliver a ready-configured server running Chatwoot: your team answers every customer enquiry in one place, whichever channel it comes from. Hosted in Innsbruck, with no per-agent fee from the vendor.
- Hosted in Austria
- Real people, not a chatbot
- Fixed price per package, not per person
- Open source, no lock-in
Your inbox this morning
Five channels, three phones, and nobody knows who has already replied.
Customers write wherever suits them: website chat, WhatsApp, Instagram or email. For you, that lands on different devices and in private apps. Enquiries sit unanswered, others get answered twice, and when someone is on holiday, the history is gone.
The well-known chat platforms solve this, but charge per agent per month, and every conversation sits with a provider outside the EU.
With webx Customer Chat, your team gets one shared inbox, and the history stays on your server in Austria.
Faster replies, better teamwork, clean on data protection.
One inbox for everything
Website chat, WhatsApp, email, Facebook, Instagram and Telegram in a single interface. The whole history of a contact at a glance, whatever the channel.
Clear ownership
Enquiries are assigned automatically or by hand. Everyone sees what is open, and internal notes stay internal.
Conversations stay in Austria
Your own server in our data centre in Innsbruck. No message content goes to push services in the US, and no usage data goes to the vendor. Meta channels are additionally subject to Meta's terms.
Business hours and away messages
Outside your opening hours, customers automatically get a friendly note on when you're back. The enquiry waits in the inbox.
Canned replies and help centre
Insert common answers with a shortcut, and publish guides and FAQs in your own help centre. Less typing, more consistent answers.
Fixed price, not per head
You pay for the server in one of three fixed sizes, not for each individual person. New colleagues join within your package without the bill going up.
A full customer service toolkit.
Behind it is Chatwoot, an established open-source platform used by customer service teams worldwide. We run the free community edition on a dedicated server just for you and set it up around your operation.
The perfect companion: AlpineChat (in German). Our AI chatbot answers standard questions around the clock. When a guest wants to talk to a person, it hands the conversation over to your team in Customer Chat, in the same chat widget and with the full history.
- Chat widget for your website, in your colours
- WhatsApp Business via the official Cloud API
- Email mailboxes as a shared inbox
- Facebook, Instagram, Telegram, SMS
- Automatic assignment and teams
- Business hours and away message per channel
- Canned replies, labels, internal notes
- Help centre with your own articles
- Satisfaction survey after the conversation
- Contacts with complete history
- Reports on response times and volume
- Apps for iOS and Android, API
Why a dedicated chat server pays off.
| webx Customer Chat | Chat platforms as SaaS subscription | WhatsApp and email on a phone | |
|---|---|---|---|
| Where conversations are stored | Innsbruck, your own server | usually US or unknown | private devices |
| Cost as your team grows | a few fixed tiers | rises per agent | none, but chaos |
| All channels in one place | yes | yes, often only in pricier plans | no |
| Assignment and cover | yes | yes | no |
| Take your data if you switch | yes, the full database | limited | barely |
| Point of contact | web-crossing in Innsbruck | ticket with the provider | none |
Three sizes, everything included.
Every package is its own virtual server just for you, with maintenance, security updates, daily backup and monitoring. Setup is a one-off charge on top.
Customer Chat S
For small businesses combining website chat and one mailbox.
€59/ month
excl. VAT
- up to 3 agents
- website chat and email
- business hours, canned replies
- daily backup, 14 days
- your own address with TLS
Customer Chat M
For hotels, retail and service providers with several channels.
€119/ month
excl. VAT
- up to 10 agents
- all channels incl. WhatsApp
- help centre and surveys
- daily backup, 30 days
- reports on response times
Customer Chat L
For support teams, regions and companies with high volume.
€229/ month
excl. VAT
- up to 30 agents
- all channels, multiple websites
- high-performance server
- daily backup, 90 days
- connection to your CRM via API
One-off: setup as a flat fee €690 excl. VAT (server, chat widget on your website, business hours, away message, canned replies, 90-minute training). WhatsApp connection one-off €290 excl. VAT.
Third-party costs, shown separately: WhatsApp conversation fees from Meta per their price list. If you want to remove the "Powered by Chatwoot" notice from the chat widget, you need a vendor licence, billed per agent per month. Minimum term 12 months, then cancellable monthly.
What does your Customer Chat cost?
- Package
- Customer Chat M
- One-off
- €980
- Third-party costs
- WhatsApp per Meta price list
Guide price, no guarantee. You'll get a binding quote after a short conversation.
Request a quoteLive on your website within days.
Conversation
We clarify channels, team, opening hours and tone. That becomes a fixed-price quote.
Server
We set up your chat server, with your own address, TLS, backup and monitoring.
Channels
Chat widget on your website, mailboxes and WhatsApp connected, canned replies set up.
Launch
Training for your team, apps set up, first week accompanied. From then on, we keep watch.
Customer conversations don't belong in someone else's hands.
A customer chat holds names, phone numbers, bookings and often quite personal matters. That's why we run the server so that website chat and email stay entirely with you. Messages via WhatsApp, Instagram or Facebook naturally also pass through Meta.
- Data centre in Innsbruck, contract and point of contact in Austria, data processing agreement included.
- Only the free community edition, a fixed defined version, updates after our review.
- No messages to US push services: notifications arrive in the browser and by email, the message text stays on your server.
- No telemetry to the vendor, no registration with your data.
- The chat widget loads no third-party resources, no Google fonts, no trackers on your website.
- Daily backup kept separate from the server and round-the-clock monitoring.
Frequently asked questions
Does an AI answer in the chat?
Only if you want it to. With webx Customer Chat, the people on your team answer. Combine it with AlpineChat (in German) and our AI chatbot answers standard questions around the clock first, then hands over to your team as soon as a guest wants to talk to a person. The guest can always see whether the AI or a person is answering.
Do I get notified on my phone when someone writes?
Yes, through browser notifications, also as an app on your home screen, and by email. We deliberately switch off the push route through the vendor's app, because that would send the message text via servers in the US. On iPhones, browser notifications are somewhat limited; we'll show you that during training.
Is there a notice about the software in the chat widget?
Yes, the free version shows a discreet "Powered by Chatwoot" note in the chat widget. Removing it requires a paid vendor licence. We show that transparently as a third-party cost.
What do I need for WhatsApp?
A WhatsApp Business account via Meta's official Cloud API with your own phone number. We help with the setup. Meta charges for conversations per their own price list, and Meta's privacy terms apply to WhatsApp. We add that to your privacy policy together with you.
Does the chat widget match my website?
Yes. We set colours, greeting text, position and language to match your look. Installation is a short script that works on any system, whether TYPO3, WordPress or a shop.
What's missing from the free version?
Nothing important for most businesses. Not included, among other things: fine-grained roles, a change log, response-time targets (SLA) and company single sign-on (SSO). If you need that, we'll discuss the vendor licence beforehand.
And if I want to switch later?
Your conversations and contacts sit in a standard database on your server. You can get a full export on request.
Let's bring your customer service together.
In a short conversation, we'll clarify channels and team and tell you which package fits. No obligation.
or by email to info@web-crossing.com